• Tech Research Asia Updates | ニュース

    May 17, 2017
    Tech Research Asia was delighted to host our vendor and service provider clients and community in Sydney at Dexus Place this week. We thank all those that attended and look forward to growing the industry together in future. We'll be holding the events every six months and welcome suggestions for...
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    Life in the Cloud: The Application Opportunity. How partner collaboration could drive the next wave of cloud solutions. As Infrastructure as a Service solutions become more widely deployed, organisations are looking to use the platform to enable the rapid delivery of cloud based applications and...
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    Mark Iles from Tech Research Asia presented to Eaton's internal team at the Sales Kick off in March 2017. The presentation was a forward-looking perspective on what's happening in the data Centre market using research from recent studies conducted by TRA across a wide mix of customers and...
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    January 30, 2017
    We just launched the second edition of our open and online journal, TQ. This time around we've focussed on innovation and ideas. Why? Because everyone wants to create more value out of their technology investments. We've gone from IT being a function that runs in the background to something that...
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    Mark Iles from Tech Research Asia presented to Telstra's Business Centre Partners in Melbourne on the topic of “Partner Transformation". The presentation was a forward-looking perspective on what the Partner of the Future will look like and was based on research from a recent study conducted by...
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    September 7, 2016 · Contact Centres,Consolidation,Concentrix
    Not to be outdone by the surge in acquisition activity in the contact centre space (EGS and WestCorp by Alorica, TP/Aegis, Blackstone/Mphasis from HP, and Serco/Intelenet …), Concentrix (itself a recent $505m buy-out from IBM’s customer care business) has gobbled up its smaller competitor, Minacs...
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    There is a new and exciting wave of tech innovation hitting all our shores in Asia Pacific and we think there is an opportunity to tell this region's stories and views. From the world of FinTech, to quantum computing, to artificial intelligence and robotics, to the Internet of Things, to VR, to.....
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    Mark Iles from Tech Research Asia recently presented at Schneider Electric’s annual Partners Conference in Sydney on the topic of “Establishing your value in a changing market”. The presentation was a forward looking perspective on what the Partner of the future will look like and was based on...
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    At Tech Research Asia we are big believers in the power of open knowledge. So when we decided to launch our own online quarterly journal we thought it only natural to provide the content with a Creative Commons Attribution-NoDerivatives 4.0 International License . Basically, that means you and...
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    過去12ヶ月間にわたって、私たちは顧客エンゲージメントと顧客経験、およびこれらの取り組みを支える技術を重視してきました。当然のことながら、カスタマーエクスペリエンスの改善は、ビジネスおよびITリーダーの両方にとっての最重要点です。私たちが最近FST mediaと共に実施した共同研究から学んだ知見の中には以下のものがあります:オーストラリアの金融機関では、事業部またはCMOがカスタマーエクスペリエンスを所有するという明らかな傾向があります。CDOはまだ顕著ではありません。オーストラリアの金融機関にとって顧客満足管理の5大重要領域は:        顧客を保持すること        顧客を惹...
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